DMI Aviation Sales Corp. (“DMI,” “we,” “us,” or “our”) respects the privacy of customers, website visitors, suppliers, and other business contacts. This Privacy Policy explains the types of personal information we may collect, how we use it, when we may disclose it, and the choices that may be available to you.

1. Information You Provide to Us

We may collect personal and business information you provide through our website, online store, account registration, quotation requests, orders, credit applications, warranty matters, forms, email, telephone, WhatsApp, or other communications.

This information may include:

• Name, title, company name, and business contact details;
• Billing, shipping, pickup, and freight-forwarder information;
• Email address and telephone number;
• Account registration and login information;
• Purchase orders, quotations, order history, invoices, and transaction information;
• Customer-provided carrier or shipping-account information;
• Business-credit or trade-reference information when applying for payment terms;
• Communications with DMI;
• Warranty, product, serial-number, aircraft, wheel, installation, removal, maintenance, testing, and photographic information;
• Export-control, end-use, end-user, purchaser, destination, ownership, and compliance information; and
• Information included in certifications, government forms, or other documents requested in connection with a transaction.

2. Information Collected Automatically

When you use our website, certain information may be collected automatically, including IP address, browser type, device type, operating system, referring page, pages viewed, date and time of access, website interactions, shopping-cart activity, checkout activity, and cookie or similar-technology information.

We may use this information to operate, secure, maintain, analyze, and improve our website and online store.

3. How We Use Information

DMI may use information for purposes including:

• Processing orders and payments;
• Preparing quotations and responding to availability or lead-time requests;
• Creating and managing customer accounts;
• Coordinating pickup, freight, courier, delivery, or logistics arrangements;
• Communicating regarding orders, quotations, products, services, or account matters;
• Processing returns, cancellations, credits, and refunds;
• Coordinating warranty and product-support matters;
• Verifying customer, purchaser, end-user, destination, ownership, and transaction information;
• Conducting export-control, sanctions, fraud-prevention, payment-risk, and compliance reviews;
• Evaluating applications for business credit or payment terms;
• Maintaining accounting, tax, aviation traceability, compliance, warranty, and legal records;
• Responding to payment disputes or chargebacks;
• Preventing fraud, misuse, or unauthorized transactions;
• Improving our website, inventory presentation, products, and services;
• Providing customer support;
• Sending marketing or business communications where permitted; and
• Complying with laws, regulations, court orders, government requests, or contractual obligations.

4. WordPress, WooCommerce, and Online Accounts

DMI’s website and online store operate using WordPress and WooCommerce. When you create an account, submit a form, place an order, or use online-store features, information necessary to operate those functions may be processed and stored within DMI’s website systems and by service providers supporting those systems.

5. Payment Information

Payment-card and other electronic-payment information may be transmitted directly to DMI’s authorized payment processors or payment gateways.

DMI does not intentionally store full payment-card numbers or card security codes within ordinary WooCommerce order records. DMI may receive limited transaction information such as payment status, transaction identifier, payment method, card brand, masked card information, and fraud or risk indicators.

Payment processors process information according to their own terms, privacy policies, and payment-card security requirements.

6. Warranty and Product-Support Information

If you contact DMI about a warranty claim, product condition, certification request, return, traceability matter, or technical-support issue, we may collect information necessary to evaluate and process the matter.

This may include contact information, part and serial numbers, product photographs, aircraft or wheel information, installation and removal history, maintenance findings, test results, service history, invoice information, and related correspondence.

DMI may disclose relevant information to the applicable manufacturer, retreader, repair facility, service provider, supplier, carrier, or other party involved in evaluating or resolving the matter. We disclose only the information reasonably necessary for that purpose.

7. Export-Control, Sanctions, and Compliance Information

Because DMI sells aviation products that may be subject to United States export-control, sanctions, customs, and trade requirements, we may request information concerning the purchaser, ultimate end user, destination, intended use, freight forwarder, ownership, control, and other transaction-related matters.

DMI may retain and disclose compliance information when reasonably necessary to review a transaction, conduct screening, maintain required records, respond to an audit or government request, protect DMI, or comply with applicable law.

8. Cookies, Analytics, and Similar Technologies

Our website may use cookies and similar technologies for functions such as shopping carts, account login, checkout, security, fraud prevention, website preferences, performance measurement, analytics, and marketing.

Some technologies are necessary for the website or online store to operate. Others may help us understand website usage or measure marketing activity.

DMI’s website may use third-party analytics, tag-management, advertising, or social-media technologies, including services provided by Google or Meta, where enabled. These third parties may collect information in accordance with their own privacy policies.

Your browser may allow you to block or delete certain cookies. Blocking necessary cookies may affect account, cart, or checkout functionality. Depending on your location and applicable law, additional cookie or privacy choices may be available through browser or site controls.

9. Third-Party Service Providers

DMI may use third-party providers to support its operations. These may include providers involved in website hosting, e-commerce, payment processing, fraud prevention, website security, analytics, communications, shipping and logistics, customer service, accounting, IT support, marketing, manufacturing, supply, repair, retreading, and warranty administration.

These providers may receive information reasonably necessary to perform their services or as otherwise permitted by law. Independent third parties maintain their own privacy practices.

If you choose to communicate with DMI through a third-party platform such as WhatsApp, that platform may process information under its own privacy policy and terms.

10. Disclosure of Information

DMI may disclose information when reasonably necessary to:

• Process or fulfill an order;
• Coordinate pickup, transportation, or logistics;
• Process payments or business-credit requests;
• Coordinate warranty or technical-support matters;
• Verify export-control, sanctions, or transaction compliance;
• Prevent fraud or misuse;
• Respond to a payment dispute or chargeback;
• Protect the rights, property, or safety of DMI, our customers, or others;
• Comply with applicable law, regulation, subpoena, court order, or governmental request; or
• Complete a merger, acquisition, restructuring, financing, sale, or transfer of all or part of DMI’s business or assets.

DMI does not sell personal information to third parties for monetary compensation. Depending on the definition used by applicable privacy law, certain analytics or advertising technologies may be considered a form of “sharing” even when no money is exchanged.

11. Data Retention

DMI retains personal and business information for as long as reasonably necessary for the purposes for which it was collected and to meet business, accounting, tax, aviation traceability, warranty, regulatory, compliance, dispute-resolution, and legal requirements.

Order, transaction, warranty, certification, compliance, and related records may therefore be retained after a transaction has been completed.

12. Security

DMI uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Our website uses encrypted connections where appropriate.

No method of internet transmission, electronic storage, or information security can be guaranteed to be completely secure.

13. Marketing and Transactional Communications

Where permitted by law, DMI may send information regarding products, availability, services, or company updates. Where consent is required, marketing communications will be sent only with appropriate consent.

You may opt out of marketing communications using any unsubscribe mechanism provided or by contacting DMI. Transactional communications concerning orders, quotations, payments, compliance, warranties, or customer service may still be sent when necessary.

14. Links and Third-Party Websites

Our website may contain links to manufacturers, suppliers, service providers, social-media platforms, or other third-party websites. Once you leave DMI’s website, the third party’s privacy practices apply. DMI is not responsible for the privacy or security practices of independent third parties.

15. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning personal information, which may include rights to request access, correction, deletion, information about use or disclosure, withdrawal of consent, or opt-out from certain marketing or data practices.

These rights may be subject to legal exceptions, including DMI’s need or obligation to retain transaction, accounting, aviation traceability, compliance, warranty, dispute, or regulatory records.

DMI may take reasonable steps to verify the identity and authority of a person making a privacy request before acting on it.

16. International Users

Information provided to DMI may be processed or stored in the United States or in another jurisdiction where DMI or its service providers operate. Customers outside the United States should understand that applicable privacy protections may differ from those in their home jurisdiction.

17. Children’s Privacy

DMI’s website and products are intended for commercial and aviation-related transactions and are not directed to children. We do not knowingly collect personal information from children in connection with online sales.

18. Changes to This Privacy Policy

DMI may update this Privacy Policy from time to time. A revised policy will apply prospectively from the effective date shown at the top unless otherwise required by law.

19. Contact Information

Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to: