1. Definitions

“Agreement” means any contract between DMI Aviation Sales Corp. (“DMI”) and a Customer for the sale of Goods or provision or coordination of Services that incorporates these Terms.

“Customer” means any individual, company, organization, or other legal entity that purchases or requests Goods or Services from DMI.

“Goods” means aircraft tires, retreaded or repaired tires, components, materials, and other products sold by DMI.

“Services” means services provided, arranged, or coordinated by DMI, including maintenance coordination, retreading coordination, storage, logistics, AOG handling, wheel-related services, and other support services. Certain Services may be performed by manufacturers, repair facilities, retreaders, carriers, or other third parties.

“Terms” means these Terms and Conditions of Sale.

2. Application and Priority of Terms

All sales of Goods and Services by DMI are subject to these Terms unless DMI expressly agrees otherwise in writing.

Any additional or conflicting terms submitted by the Customer, including terms contained in a purchase order or other document, are rejected unless expressly accepted by DMI in writing.

If DMI signs a separate agreement or expressly accepts transaction-specific terms in writing, those specific written terms control to the extent they conflict with these Terms.

By placing an order through DMI’s website, submitting a purchase order, accepting a quotation, or otherwise purchasing Goods or Services from DMI, the Customer agrees to these Terms.

3. Orders, Review, and Acceptance

All orders are subject to DMI review and acceptance. DMI may review customer identity, business information, end user, intended use, destination, payment, product availability, and other information relevant to the transaction.

DMI may request documentation including end-use or end-user certifications, export-compliance statements, sanctions certifications, BIS-711 forms, customer qualification documents, purchaser or destination information, or other records reasonably required for compliance or transaction review.

The Customer represents that information and certifications provided to DMI are complete, accurate, truthful, and current, and must promptly notify DMI of any material change.

An automated website confirmation, payment receipt, payment authorization, or email acknowledging receipt of an order does not constitute final acceptance. Payment authorization or processing does not by itself create an obligation for DMI to fulfill an order.

An order becomes binding only when DMI completes any review it considers necessary and expressly accepts the order in writing or releases the Goods for pickup or shipment.

DMI may refuse, hold, or cancel an order before final acceptance because of product availability, pricing or website errors, payment issues, suspected fraud, compliance concerns, export restrictions, end-user concerns, or failure to provide requested information. If DMI cancels an order after receiving payment, DMI will refund the applicable refundable amount to the original payment method.

4. Pricing, Payment, and Website Information

Unless otherwise stated, prices are in U.S. Dollars and exclude taxes, duties, freight, transportation, customs charges, and other costs.

DMI makes reasonable efforts to keep pricing, descriptions, inventory, availability, and other website information accurate. Typographical, pricing, inventory, technical, or system errors may occur, and DMI may correct such errors before final acceptance of an order.

Credit Card Surcharge. Eligible credit-card transactions may be subject to a surcharge of up to 3%, provided the surcharge does not exceed DMI’s applicable cost of card acceptance or the maximum permitted by applicable law and payment-network rules. Debit and prepaid card transactions will not be surcharged. Any applicable surcharge will be disclosed before completion of the transaction.

Customers purchasing on approved credit terms must pay according to the terms shown on the applicable invoice. Past-due balances may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.

5. Pickup, Shipping, and Transportation

Unless DMI expressly agrees otherwise in writing, online orders are offered for pickup from:

Checkout options may include Local Pickup and AOG Local Pickup. Local Pickup does not include freight, delivery, courier, or carrier charges. The absence of a shipping charge on an online order does not mean DMI has agreed to provide free transportation.

If requested, DMI may assist with transportation arrangements or permit collection by the Customer’s designated carrier or freight forwarder. Transportation arranged separately from the original order may result in additional charges.

AOG Local Pickup. Any AOG Local Pickup charge is an expedited handling or service charge and does not include freight, transportation, courier, or delivery unless DMI expressly agrees otherwise in writing.

6. Delivery, Title, and Risk of Loss

Delivery dates, pickup dates, lead times, and availability dates are estimates unless DMI expressly guarantees them in writing.

DMI is not responsible for delays caused by manufacturers, suppliers, carriers, customs authorities, government action, force majeure events, or other circumstances outside DMI’s reasonable control.

For Local Pickup orders, risk of loss transfers when the Goods are released to the Customer or the Customer’s representative. For carrier, courier, or freight-forwarder collections, risk of loss transfers when the Goods are tendered to that transportation provider at DMI’s facility.

Unless otherwise agreed in writing, carrier shipments are FOB Origin, Medley, Florida. Title to Goods remains with DMI until full payment has been received.

7. Cancellations

Orders may be cancelled only with DMI’s approval. A cancellation request does not automatically cancel an order.

DMI may deny a cancellation after an order has been accepted, specially ordered, allocated, prepared, processed, or otherwise committed to fulfillment. Any cancellation or restocking charge will be communicated to the Customer.

8. Returns

Returns require prior written authorization from DMI. A 180-day return-request period does not create an automatic right to return a product.

Unless DMI agrees otherwise in writing, a return request must be made within 180 days after delivery or pickup.

To be eligible for an approved standard return, Goods must:

• Be completely unused;
• Be in the same condition in which they were delivered;
• Not have been mounted, installed, operated, altered, repaired, modified, marked, or damaged;
• Include all original certification, traceability, paperwork, labels, and documentation supplied with the Goods;
• Include original packaging where applicable; and
• Have been properly stored and handled while in the Customer’s possession.

DMI may inspect all returned Goods before issuing a refund. Authorized returns may be subject to a restocking fee of up to 20%.

Unless the return results from an error by DMI, the Customer is responsible for return transportation and associated costs.

Approved refunds will normally be processed within seven (7) business days after DMI receives and inspects the returned Goods.

Warranty Claims Are Not Standard Returns

A warranty claim is separate from a standard return and is not governed by the unused-product requirements above. Warranty claims are handled under Section 10.

9. Storage of Goods

At the Customer’s request, or when Goods are not collected within an agreed period, DMI may store Goods. Reasonable storage charges may apply if disclosed to or agreed with the Customer.

Storage does not extend a warranty period. Risk of loss and title remain governed by these Terms and any separate storage arrangement.

10. Manufacturer Warranty Claims

New aircraft tires and other new Goods are subject to the applicable manufacturer’s warranty, if any. Retreaded tires, repaired components, and related third-party services are subject to the warranty, if any, provided by the applicable manufacturer, retreader, repair facility, or service provider.

DMI assists as an intermediary by coordinating and submitting warranty claims. The applicable manufacturer or service provider evaluates the claim and determines warranty eligibility and the remedy, if any.

Possible remedies may include inspection, testing, repair, replacement, credit, refund, or another remedy authorized by the manufacturer or service provider. DMI does not independently guarantee approval of a manufacturer or third-party warranty claim.

Customers must cooperate with reasonable warranty procedures and may be asked to provide photographs, serial numbers, installation or removal information, maintenance records, test results, wheel or aircraft information, and other supporting documentation.

The manufacturer or service provider may request physical return of the affected product for inspection. DMI will make reasonable efforts to support resolution through documentation, photographs, testing, local inspection, or authorized local disposition when the manufacturer permits that process.

If the manufacturer or service provider ultimately requires the product to be physically returned, the Customer is responsible for the freight or transportation cost associated with that return unless the manufacturer, service provider, or DMI expressly agrees otherwise in writing.

Additional warranty and traceability information is available on DMI’s Aircraft Tire Warranty & Traceability page.

11. Payment Disputes and Refunds

Customers are encouraged to contact DMI promptly regarding billing, order, or payment concerns so DMI has an opportunity to investigate and resolve the matter.

If a chargeback or payment dispute is already pending with a bank, card issuer, or payment processor, DMI may refrain from separately refunding the same disputed amount while the dispute remains active to avoid duplicate reimbursement.

DMI may provide transaction records, order information, correspondence, website records, shipping or pickup records, compliance documents, and other relevant information in response to a payment dispute.

Nothing in these Terms waives any right that cannot lawfully be waived.

12. Export, Sanctions, and Trade Compliance

The Customer must comply with all applicable United States export-control, economic-sanctions, customs, anti-boycott, and trade laws and regulations.

Goods may not be exported, re-exported, transferred, sold, supplied, or otherwise made available in violation of applicable restrictions administered by the U.S. Department of Commerce, the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC), the U.S. Department of State, or another applicable governmental authority.

The Customer is responsible for ensuring that Goods are not supplied to prohibited or restricted parties, destinations, end users, or end uses.

DMI may request end-user, end-use, destination, ownership, purchaser, freight-forwarder, or other compliance information and may refuse, suspend, hold, or cancel a transaction that presents a compliance concern.

13. Product Selection, Application, and Airworthiness

The Customer is responsible for confirming part number, product application, condition, quantity, required documentation, and regulatory or operator requirements before ordering.

Aircraft application data, cross-references, descriptions, photographs, and similar website information are provided for general product-identification purposes. Final installation, suitability, and airworthiness determinations must be made by the Customer and appropriately authorized aviation personnel in accordance with applicable manuals, approvals, and regulations.

If a specific release document, certificate, traceability package, or regulatory approval is required, the Customer should confirm that requirement with DMI before shipment or pickup.

14. Limitation of Liability

To the maximum extent permitted by applicable law, DMI’s total liability arising from a claim relating to Goods or Services will not exceed the amount paid to DMI for the specific Goods or Services giving rise to that claim.

DMI will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including lost profits, lost revenue, loss of use, aircraft unavailability, or business interruption, to the maximum extent permitted by applicable law.

15. Suspension or Termination

DMI may suspend or terminate an Agreement if the Customer fails to pay when due, materially breaches these Terms, provides materially false or misleading information, creates an export-control or sanctions concern, or becomes insolvent or subject to bankruptcy or similar proceedings.

16. Intellectual Property and Product Identification

The Customer must not improperly remove, alter, obscure, or falsify trademarks, serial numbers, part numbers, identification markings, certification, or traceability associated with Goods.

No license or ownership interest in DMI’s trademarks, website content, intellectual property, or other proprietary materials is transferred through a sale.

17. Governing Law and Jurisdiction

These Terms and any Agreement between DMI and the Customer are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes are subject to the exclusive jurisdiction of the state or federal courts located in Miami-Dade County, Florida.

18. Miscellaneous

Entire Agreement. These Terms, together with any applicable quotation, invoice, purchase agreement, compliance certification, or other written terms expressly accepted by DMI, constitute the agreement regarding the applicable transaction.

Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

No Waiver. DMI’s failure to enforce a provision does not waive that provision or DMI’s right to enforce it later.

Assignment. The Customer may not assign rights or obligations without DMI’s prior written consent.

Changes. DMI may update these Terms from time to time. Changes apply prospectively from the effective date posted unless otherwise required by law.

19. Contact Information

DMI Aviation Sales Corp.
11037 NW 122nd Street
Medley, FL 33178
United States

Email: info@dmiaviation.com
Telephone: +1 (305) 418-4727